FAQs

If you don't find a satisfactory answer to your question within the FAQs, please don't hesitate to contact us.

Common Questions


Please check our complete list of solvers and virtual machines here. If you need a solver that is not yet listed or are interested in us hosting your solver, please get in contact with us.
As a young startup, we know how important it is to get back to you as quickly as possible. Therefore, we try to reply to your query within 24 hours. Depending on the nature of your inquiry, we might be able to answer sooner.
Rest assured, the security of your cloud data is one of our highest priorities. All our disks are encrypted. No one else but you has access to your projects, cases and your own solvers.
Definitely Yes, you can contact us to let us know your needs. KaleidoSim was created by CFD-Engineers for CFD-Engineers, and we highly appreciate your feedback. If your suggestion represents any value to both parties, we will try our best to be able to include it in future releases.
You can easily top up your balances with your credit card. For security reasons, we do not store your credit card data on the platform. If you don't wish to pay by credit card, please get in touch - we're willing to find a solution that works for you!
To avoid such a scenario, we display your current balances before you run a case. However, if you still run out of core hours during a run for some reason, it is simply paused until you top up your core hours. Likewise, if you're low on storage month or download volume but have sufficient core hours, you will be able to transform core hours into storage month or download volume. If both your storage month and download volume are used up, you will be required to top up those balances in order to download your case.
For example, if you purchase 100 GB storage month, you'll be able to use 10 GB of storage for 10 months or 100 GB of storage within one month. You can review your storage month amongst your core hour and download volume balances in the dashboard.

Tutorial

Be sure to review our short tutorial to learn how simple it is to solve your cases in the cloud.

Contact Us

Didn't find an answer to your question? Want to learn more about KaleidoSim? Please don't hesitate to get in touch.

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